Frequently Asked Questions
Have a question? Here are a few things you may be wondering. And if you still need help, send us a message. We’d really love to hear from you.
How do I choose the right size?
Most Moderie dresses fit true to US sizing, so the size you usually wear is the best place to start. If you’re between sizes, we recommend going one size up. Every style is a little different, so take a quick look at the size guide and fit details before ordering.
Where can I find the dress measurements and model information?
It’s all on the product page. You’ll find the dress length, measurements, fit details, and the size worn by the model, so you can get a better idea of how the dress may fit you.
What kind of coverage can I expect from a Moderie dress?
Every Moderie dress is knee-length or longer, with a higher neckline, a fully closed back, and shoulder coverage. We also show each dress from multiple angles because we don’t believe in surprise open backs.
Can I change or cancel my order?
Send us a message as soon as you can. If your order hasn’t shipped yet, we can cancel it and will do our best to help with any changes. Once it’s on the way, we can no longer cancel it.
When will my order arrive, and how can I track it?
We aim to ship every order within 24 hours. Once the carrier accepts your package, delivery usually takes 5 to 6 business days. We’ll email you your order number and tracking link, and you can also check it anytime through our Track My Order page.
What is your return and refund policy?
Sometimes a dress just isn’t the one, and that’s okay. We offer free returns on all orders, no questions asked. Once your return arrives back, we’ll refund the full price paid for the returned item. Original shipping charges aren’t refundable unless there was a mistake on our part.
Please use the return method we provide. Any return postage purchased separately isn’t refundable unless the return was caused by our mistake.
How do exchanges work?
To keep things simple, exchanges are handled as a return and a new order. Return the original item for a refund, then place a new order for the size or style you want. If you’re worried about it selling out, we recommend ordering the replacement right away.
What if my order arrives damaged or incorrect?
First, we’re really sorry. Send us a message and let us know what happened. We’ll make it right and help you with a free return and full refund.
How does the $0.50 donation work?
Our mission goes beyond clothing. For every item sold, we set aside $0.50 in a dedicated giving fund. That money is reserved for supporting displaced families in the Middle East. As Moderie grows, we’ll share updates about where the funds go and the difference we’re able to make together.
