Return & Refund Policy

We treat our customers the way we would want to be treated.

We do our best to make returns simple and not turn them into an interrogation. In return, we just ask that you don’t abuse the system and send items back in the same condition you would hope to receive them.

30-Day Returns

You have 30 days from the date your order is delivered to start a return.

To start a return, please visit our Start a Return page.

Free Returns

Returns are completely free.

We cover the cost of your return shipping, and the return shipping cost is not deducted from your refund.

We also do not charge a restocking fee.

Return Condition

Returned items should be in the same condition you received them in.

Please return items unworn, unwashed, and in good condition, with any original tags still attached whenever applicable.

We simply ask you to return the item in the condition you would feel comfortable receiving yourself.

Exchanges

We allow exchanges, but we like to keep the process simple.

An exchange is handled by returning your original item and placing a new order for the item, size, or color you want.

We’ll do our best to accommodate instant exchanges when possible, but instant exchanges are not guaranteed.

Final Sale Items

Items marked Final Sale cannot be returned or refunded.

Refunds

Once we receive your return, refunds are typically processed within 1–3 business days.

Refunds are issued only to the original payment method used for the purchase.

We cannot send a refund to a different card, bank account, or payment method.

Please keep in mind that your bank or payment provider may take additional time to post the refund after we process it.

Original Shipping Charges

If you paid a shipping fee when placing your order, the original shipping charge is non-refundable.

Your return shipping is still free.

Questions?

If you have any questions about a return or refund, email us at returns@shopmoderie.com.

We’ll do our best to help.